Photographer To GO
Comprehensive Terms and Conditions

Effective Date: January 4, 2022 (Last Updated: June 16, 2025)

1. DEFINITIONS

  • "Company" refers to Photographer To GO, located in Richmond, Virginia.

  • "Client" refers to the individual(s) or entity engaging Photographer To GO for services.

  • "Services" refers to all offerings including but not limited to wedding photography, videography, engagement sessions, boudoir, digital downloads, wedding planning tools, and products.

  • "Agreement" refers to the legally binding contract formed by acceptance of these terms.

2. SERVICES PROVIDED

Photographer To GO offers:

  • Wedding photography (elopement to full-day packages)

  • Wedding videography (cinematic edits, highlight reels)

  • Engagement photo sessions

  • Boudoir sessions (by request)

  • Physical products (30-page Wedding Books, prints, USB drives)

  • Digital planning tools (timelines, checklists, spreadsheets)

  • Client management through "The Bridal Suite" portal

  • Online galleries and secure delivery of images

  • Social media content creation (if approved by client)

3. BOOKING AND PAYMENTS

  • A non-refundable retainer of $500 is required to reserve any wedding date.

  • Remaining balance is due on or before the wedding date, unless otherwise agreed in writing.

  • Payment methods include major credit/debit cards, PayPal (upon request), and approved third-party processors.

  • Failure to make timely payment may result in cancellation or delay in services.

  • Membership/Installment plans (if used) must be paid in full before service delivery; payments made under membership are non-refundable.

4. RESCHEDULING AND CANCELLATION

  • Clients may reschedule their event up to two times without penalty.

  • A third rescheduling incurs a $300 administrative fee.

  • Client cancellations forfeit the $500 retainer.

  • If Photographer To GO must cancel for any reason, all monies paid will be refunded, including the deposit.

  • Reschedules are subject to availability and must be confirmed in writing.

5. TRAVEL FEES

  • Services within VA, NC, MD, DC, and SC incur no travel fees.

  • Events outside these areas will require reimbursement for travel and lodging.

  • Clients must cover venue-specific photography permits if required.

6. DELIVERABLES AND TURNAROUND TIME

  • Photography delivery: Final edited images within 30 days of the event.

  • Videography delivery: Final edited films within 60 days of the event.

  • Rush delivery is available upon request for an additional fee.

  • All files are delivered via secure online gallery or download link. USB drives upon request.

7. FILE STORAGE AND BACKUP

  • Edited image and video files are stored by Photographer To GO for five (5) years post-delivery.

  • Raw files are not guaranteed to be stored.

  • Clients are responsible for downloading and archiving their files upon delivery.

8. CLIENT OBLIGATIONS

  • Provide finalized wedding timeline, venue info, and must-have shot list at least 7 days before the event.

  • Provide vendor meals for photography/videography staff for coverage over 5 hours.

  • Ensure access/permissions at all venues.

  • Notify Photographer To GO in writing if any portion of the event should not be photographed or shared publicly.

9. COPYRIGHT AND LICENSE

  • Photographer To GO retains copyright to all media until full payment is received.

  • Clients receive a non-commercial, personal-use license.

  • Clients may not sell, alter, or reproduce content commercially without written permission.

  • Photographer To GO reserves the right to use any images for portfolio, marketing, and promotional use unless the client opts out in writing prior to the event.

10. LIABILITY AND FORCE MAJEURE

  • Photographer To GO is not liable for missed moments due to late timelines, restrictions, or unforeseen client-side issues.

  • Not responsible for Acts of God, illness, weather, or other force majeure events.

  • Liability is limited to the total fees paid under the contract.

  • In the event of emergency or personal incapacity, the company will make reasonable efforts to find a replacement shooter.

11. REVISIONS AND COMPLAINTS

  • Clients are entitled to one (1) complimentary revision to their photo or video gallery within 30 days of delivery.

  • Additional revisions may incur an editing fee.

  • All complaints or disputes must be submitted in writing within 30 days of final delivery.

12. REFERRALS AND REWARDS

  • Clients may participate in the Referral Program.

  • $100 e-gift card awarded for each booked referral.

  • No limit to number of referrals.

  • Referrals must mention the client by name at the time of booking.

13. PLANNING TOOLS & SHOP PURCHASES

  • Digital downloads (timelines, checklists, budget planners) are sold as-is and are non-refundable.

  • Use of promo codes (e.g., PHOTOGRAPHERTOGO for 20% off) is subject to availability and expiration.

14. DATA COLLECTION AND PRIVACY

  • Photographer To GO collects names, emails, phone numbers, event info, and images for the sole purpose of fulfilling services.

  • Payment info is securely handled through third-party processors (e.g., Stripe, PayPal) and is not stored by us.

  • Client data is not sold to third parties.

  • Clients may opt out of marketing communications and request deletion of data.

  • Wedding images may be posted publicly unless written notice is provided.

15. ACCEPTANCE AND MODIFICATION OF TERMS

  • By booking a service, paying a retainer, or signing a contract, the client agrees to all terms herein.

  • Terms may be updated from time to time; clients will be notified of material changes.

  • Continued use of services constitutes agreement to the latest terms.

Photographer To GO
Richmond, Virginia